Privacy Policy | Akshya Kruthika Industries

Overview

At Akshya Kruthika Industries, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, mobile applications, and any other services we provide. By using our services, you consent to the data practices described in this policy.

Key Points

We collect only necessary information to provide our services
Your data is protected with industry-standard security measures
We never sell or rent your personal information
You have full control over your data and can request changes anytime

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

Contact Information: Name, phone number, email address, and mailing address
Vehicle Information: Make, model, year, registration number, VIN, and service history
Service Preferences: Preferred appointment times, service types, and special requirements
Payment Information: Payment method details (processed securely through third-party providers)
Communication Records: Phone calls, text messages, emails, and chat conversations
Feedback and Reviews: Comments, ratings, and testimonials you provide

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect:

Device Information: IP address, device type, operating system, and browser type
Usage Data: Pages visited, time spent on pages, and navigation patterns
Location Data: General location information (city/region level) for service area verification
Technical Data: Error logs, performance data, and system information
Cookies and Tracking: Small data files stored on your device to enhance your experience

Important Note

We do not collect sensitive personal information such as financial account details, government ID numbers, or health information unless absolutely necessary for service provision and with your explicit consent.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

Providing car service, maintenance, and repair services
Processing appointments, bookings, and service requests
Managing your vehicle service history and maintenance schedules
Coordinating with parts suppliers and service providers
Processing payments and managing billing

Communication and Support

Sending service reminders and appointment confirmations
Providing customer support and technical assistance
Responding to inquiries and feedback
Sending important service updates and notifications
Emergency roadside assistance coordination

Business Operations

Improving our services and customer experience
Analyzing usage patterns and service trends
Developing new features and service offerings
Quality assurance and training purposes
Legal compliance and regulatory requirements

Marketing and Promotions

Sending promotional offers and discounts (with your consent)
Newsletter and service updates (opt-in only)
Customer satisfaction surveys and feedback requests
Special events and seasonal promotions

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers and Partners

Parts Suppliers: To order and deliver required parts for your vehicle
Payment Processors: To securely process your payments
Insurance Companies: For warranty claims and insurance-related services
Technical Support: For website and system maintenance
Emergency Services: For roadside assistance and emergency situations

Legal and Regulatory Requirements

Legal Compliance: When required by law or government regulations
Court Orders: In response to valid legal requests or subpoenas
Safety and Security: To protect our rights, property, or safety
Fraud Prevention: To detect and prevent fraudulent activities

Business Transfers

Mergers and Acquisitions: In connection with business transfers or sales
Asset Sales: When selling business assets or operations
Corporate Restructuring: During company reorganization

With Your Consent

Explicit Permission: When you give us specific consent to share information
Third-Party Services: When you choose to use integrated third-party services
Referrals: When you request referrals to other service providers

Data Protection

All third-party service providers are carefully selected and required to maintain the same level of data protection and security standards that we maintain. We have data processing agreements in place with all partners.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Security Measures

Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
Secure Storage: Data is stored in secure, access-controlled environments
Network Security: Firewalls, intrusion detection, and monitoring systems
Regular Updates: Security patches and system updates are applied promptly
Backup Systems: Regular encrypted backups with disaster recovery procedures

Access Controls

Role-Based Access: Employees only have access to data necessary for their job
Authentication: Multi-factor authentication for sensitive systems
Session Management: Automatic logout and session timeouts
Audit Logging: All data access is logged and monitored

Employee Training and Policies

Privacy Training: Regular training on data protection and privacy practices
Security Policies: Clear policies and procedures for data handling
Incident Response: Procedures for handling security incidents
Background Checks: Employee screening and verification

Security Incident Response

In the unlikely event of a security breach, we have procedures in place to detect, respond to, and mitigate any potential impact. We will notify affected individuals and relevant authorities as required by law.

Your Rights and Choices

You have comprehensive rights regarding your personal information:

Access and Information Rights

Right to Access: Request a copy of all personal information we hold about you
Right to Information: Know what information we collect and how we use it
Right to Portability: Receive your data in a structured, machine-readable format
Right to Verification: Verify the accuracy of your personal information

Control and Modification Rights

Right to Correction: Request correction of inaccurate or incomplete information
Right to Update: Update your contact information and preferences
Right to Restriction: Limit how we process your information
Right to Object: Object to certain types of processing

Deletion and Withdrawal Rights

Right to Deletion: Request deletion of your personal information
Right to Withdraw Consent: Withdraw consent for data processing
Right to Opt-Out: Opt out of marketing communications
Right to Close Account: Close your account and delete associated data

How to Exercise Your Rights

To exercise any of these rights, you can:

Contact us directly via phone, email, or in person
Use our online privacy portal (if available)
Submit a written request with proper identification
Use the contact information provided at the end of this policy

Response Time

We will respond to your requests within 30 days. For complex requests, we may extend this period by an additional 30 days with prior notice. We will not charge fees for reasonable requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services:

Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into website usage patterns
Marketing Cookies: Deliver relevant advertisements and promotions

Third-Party Cookies

Google Analytics: Website usage analytics and performance monitoring
Social Media: Integration with social media platforms
Payment Processors: Secure payment processing services
Advertising Networks: Relevant advertising and marketing

Managing Your Cookie Preferences

You can control cookie settings through:

Browser Settings: Most browsers allow you to block or delete cookies
Cookie Consent: Use our cookie consent banner to manage preferences
Opt-Out Tools: Use industry-standard opt-out mechanisms
Contact Us: Request specific cookie management assistance

Cookie Impact

Disabling certain cookies may affect website functionality and your user experience. Essential cookies cannot be disabled as they are necessary for basic website operation.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of these external sites.

External Services

Payment Gateways: Secure payment processing services
Social Media: Social media platforms and sharing features
Analytics Services: Website analytics and performance monitoring
Service Providers: Parts suppliers and service partners

We encourage you to review the privacy policies of any third-party sites you visit. This privacy policy applies only to information collected through our own services.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Age Verification

We do not target our services to children under 13
We do not knowingly collect personal information from children
If we discover we have collected information from a child, we will delete it promptly
Parents or guardians can contact us to request deletion of children's information

Parental Controls

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Retention Periods

Service Records: 7 years (for warranty and legal compliance)
Financial Records: 7 years (for tax and accounting purposes)
Customer Accounts: Until account closure or deletion request
Marketing Data: Until consent withdrawal or opt-out
Website Analytics: 2 years (aggregated data)

Data Deletion

Information is automatically deleted after retention periods expire
You can request early deletion of your personal information
Some information may be retained for legal or regulatory requirements
Backup copies are retained for disaster recovery purposes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

We will notify you of material changes through our website
Email notifications will be sent for significant changes
The "Last Updated" date will be revised when changes are made
Continued use of our services constitutes acceptance of updated terms

Reviewing Changes

We encourage you to review this policy periodically. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.

Policy History

Previous versions of this privacy policy are available upon request. We maintain a record of policy changes for transparency and compliance purposes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Akshya Kruthika Industries

Black Diamond Enclave, beside Pista House, Bachupally, Hyderabad, Telangana 500090

+91 63031 23139

mytvs.akshyakruthikaindustries@gmail.com

Mon-Sun, 10:00 AM - 8:00 PM

Privacy Officer: Available during business hours